Terms & conditions

Copenhagenbamboo.com is administered by
Copenhagen Bamboo ApS
Islevdalvej 146
2610 Rødovre
Denmark.

Copenhagenbamboo.com receives payment with Dankort / VISA-Dankort, VISA, VISA Electron and Mastercard. We do not charge card fees. Payment will only be deducted from your account once the item is shipped.

All amounts are in DKK. Danish kroner and is incl. VAT.

Copenhagenbamboo.com uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.

Delivery
Copenhagenbamboo.com delivers on all weekdays and the goods will be shipped the same day if order is placed before 1:00 PM. Delivery time is 1 to 3 days.

SHIPPING COSTS
GLS - Pickup Point: €7

Free Delivery on orders above above €49

RIGHT OF COMPLAINT
When you shop with us as a consumer, the rules of the Danish Sale of Goods Act apply to purchases of goods. A 2-year right of complaint is granted in accordance with the act. Our right of complaint applies to defects in material and / or manufacturing.
The complaint does not apply to errors or damage committed by incorrect operation of the product.

Contact us before sending the item in return.

If your complaint is justified, it means that you can either have the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.

You must complain within a “reasonable time” after you have discovered the error. If you complain within two months after the error is discovered, the complaint will always be timely.

Copenhagenbamboo.com will cover return costs to a reasonable extent, if the complaint is justified. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can reimburse your shipping costs.

UPON RETURN
Inquiries are directed to and complaints are sent to:

Copenhagen Bamboo ApS
Islevdalvej 146
2610 Rødovre
Demmark
CVR: 38016687
+45 71 99 24 66
cs@copenhagenbamboo.com

We only accept packages that are sent directly to the address.
When you return the item, please enclose a detailed description of the problem.

REFUND
If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.

RIGHT OF WITHDRAWAL
For consumers, a 90-day full right of withdrawal is given on items purchased in our webshop.

The period is calculated from the day you receive the order. If you have ordered several different items in the same purchase, but they are delivered individually, the deadline runs from the day you receive the last item.

Cancellation must be reported to us no later than 90 after receipt by following instructions here:

Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us. You must pay for the package to be returned and you are responsible if damage occurs during transport.

Follow the instructions here to return items.

PARTIAL WITHDRAWAL
If you have purchased several items from us, you have the option of sending one or more items back, even if they were purchased at the same occasion.

Please note that you will not be reimbursed for shipping costs if you regret part of your purchase.

THE CONDITION OF THE ITEM YOU SEND BACK
You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item’s nature, properties and the way it works. In other words – you can try the item in the same way as if you tried it in a physical store.

If the item has been tried in addition to what is described above, we consider it used, which means that upon cancellation of the purchase you only get part or none of the purchase amount back, depending on the commercial value of the item, and in some cases it may mean, that you can only get the shipping costs back.

In order to receive the entire purchase amount back, you must follow the same procedure as if shopping in a physical store. You may try the product, but not take it into actual use.

REFUND OF THE PURCHASE AMOUNT
If the item is impaired in value, we will deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (however, this does not apply to additional delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day we have received your message that you want to cancel the purchase.

We will refund the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.

We can withhold payment until we have received the item, unless you send us proof of having returned it.

Follow the instructions here to return items.

We only accept packages that are sent directly to the address.

Complaints – overview and links:
If you as a consumer want to complain about your purchase, please contact us at cs@copenhagenbamboo.com. If we do not succeed in finding a solution, you can send a complaint to:

The Danish Competition and Consumer Authority’s Center for Complaint Resolution
House of Boards
Toldboden 2
8800 Viborg
Link: https://naevneneshus.dk/

If you are a consumer residing in another EU country, you can make your complaint in the EU Commission’s online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you file a complaint here, you must provide our E-mail address: cs@copenhagenbamboo.com

PRICERUNNER
As a member of PriceRunner, your purchase is secured by the Buyer Protection with up to 5.000 if a problem should arise in connection with your purchase. The purchase guarantee costs nothing for you as a consumer and applies to all purchases when you shop with us.

Even if you are not already a member of PriceRunner and have accessed our website through them, your purchase may still be covered by the Buyer Protection Guarantee. All you have to do is sign up within an hour of your purchase. Becoming a member costs nothing and takes less than three minutes! Become a free member of PriceRunner.

If you want your purchase to be secured through the Buyer Protection, your order must be addressed to you personally. With the Buyer Protection guarantee, you receive compensation if an item is damaged, if an item is missing upon delivery, if delivery of the item fails or if the item is incorrect or defective.

You will only receive compensation for the direct financial damage you have suffered, acquisition costs and shipping costs. The purchase guarantee thus does not include compensation for other direct or indirect costs, loss of value or lost income.

Visit PriceRunner to see a list of non-covered categories as well as the final terms of the Buyer Protection act.

The purchase guarantee is intended to make consumers who shop online safer. We are happy to be one of the selected stores covered by the warranty. On PriceRunner’s website, such stores are displayed with the Buyer Protection badge next to their name.

PERSONAL DATA POLICY
We need the following information when you shop with us:
Name, address, phone number and email address.

We register and pass on the personal information that is necessary to be able to deliver the item to you.

The personal information is registered with Copenhagen Bamboo ApS and stored for five years, after which the information is deleted.
In addition, we collaborate with a number of other companies that store and process data. Companies process information solely on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries that can provide your information with adequate protection.
The data manager at copenhagenbamboo.com

You have the right to be informed of what information we process about you.

If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we have a duty to delete your personal data if you request it. It can e.g. be if your data is no longer necessary for the purpose for which we were to use it.

You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: cs@copenhagenbamboo.com

The Terms of trade were last updated on 07.10.2021.