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FAQ

Is it safe to pay?

Payment at copenhagenbamboo.com is 100% secure via our payment provider quicknet.net.

Which payment methods are accepted?

It’s possible to pay with all known creditcards.
It’s possible to pay with MobilePay.
The money will not be withdrawn until the package has been sent.

I have returned an item but can’t see the refund in MobilePay

Refund of your purchase or parts of your purchase can take up to 2 business days. If you have paid with MobilePay, you will not always be notified in the app, so always check your bank statement.

Can I change my order?

If you want to change your order, please contact us at [email protected]
We pack orders every day of the week and if your order is packed we can not guarantee that we can change it according to your wishes. In that case, you can create a free exchange here when you receive your package.

How can I cancel my order?

If you wish to cancel your order, please contact us at [email protected]
We pack orders every day of the week and if your order is packed we can not guarantee that we will be able to find it and take it from the other shipments before the packages are picked up by the carrier.
In that case, you can create a return here when you receive your package. It costs DKK 49 in shipping to return an order or parts of an order.

Can I pick up my order at your location?

At the moment, orders cannot be picked up from us, but that is something we are working on.

Do you ship internationally?

Hvis du har brug for at vi sender til lande udenfor Danmark, så kontakt os venligst ved at sende en mail til [email protected]

How do I track my order?

You will receive an email and text message from us with a link to direct tracking and package number when your package is on its way.

I have paid for home delivery, but my package has been delivered to a parcel shop

Our freight labels are printed automatically when the order is placed and once in a while errors occur in the system, which we unfortunately do not detect. If your package has been delivered to a parcel shop by mistake, you can either choose to pick it up yourself, and let us know and we will refund the shipping cost.
Or you can choose not to pick up the package and thus let it go back and let us know about this, and then we will send the package again (with delivery) when it comes back to us. This can take up to 14 days.
Please let us know about your chosen solution to [email protected]

I have received the wrong item?

Unfortunately, it happens that we make mistakes when sending goods to our customers. Not often, but it happens. We have people working at our warehouse and sometimes mistakes occur while picking and packing all orders. It is always unfortunate when it happens and it is troublesome for everyone, but it is one of the risks of shopping online. If you receive the wrong item, you should follow the instructions here. We will send you a return label that you can print and place on the package. Once we have received your returned item, we will send you the correct one.

What do I do if some of the goods are damaged during transport?

Unfortunately, the packaging is sometimes damaged during transport, but it rarely affects the clothes.
Should the clothes, against all expectations, have broken and you want them replaced, you must follow the instructions here. We will send you a return label to print out and put on the return package. Once we have received the package, we will send you a new item.

Can I stop by your location and exchange my goods?

You are welcome to stop by our address at Islevdalvej 146 i Rødovre to exchange your goods. We will try to help you as best we can, to make sure you get the right products, but please be aware that we are busy packing orders, so there may therefore be some waiting time.

How do I exchange my goods?

If what you have bought does not fit in the size or you want a different color, you can always exchange your items for free with us. If the model does not have the right fit, you can switch to another model or another brand.
You can create an exchange by following the instructions here. You will receive a package label by email which you must print and put on the package. When we receive your return shipment, we pack and ship your new items.

How do I return an item?

If you want to return your goods, it can be done here. Copenhagenbamoo.com does not cover costs for returns, you pay for it yourself and it costs DKK 49,- through our service with GLS. You will receive a shipping label by email which you print out and put on the return package. Once we have received the package, we will make a refund, minus DKK 49,- for the consignment note. You are also welcome to take care of the return shipping yourself.
There is a 90-day full right of return on items purchased in our webshop. The period is calculated from the day you receive the package.

Cancellation must be reported to us no later than 90 after the purchase and from the cancellation you have 14 days to send the return shipment.

What do I do if my item is faulty or broken?

Productions errors can happen, but it should not affect you. If you receive an item with defects or damage, you can create an exchange by following the instructions here. We cover all expenses associated with the exchange.

What do I do if some of the items are broken during transport?

Unfortunately, the packaging is sometimes damaged during transport, but it rarely affects the clothes.
Should the clothes, against all expectations, have broken and you want them replaced, you must follow the instructions here. We will send you a return label to print out and put on the return package. Once we have received the package, we will send you a new item.

The product I bought has become faulty earlier than I expected, what do I do?

If your socks have been punctured or a seam has been broken on your underpants, please send us an email at [email protected] In the email, you must state the nature of the damage, how long you have used the item and feel free to send pictures. We will look into the matter and get back to you as soon as possible.

I have used a discount code – why am I only given discount on some of the goods?

Discounts are only given on items not already discounted. This means that you do not get an additional discount if what you buy, for example, has already been reduced by 20% in price.

What does the label mean?

If an item carries the STANDARD 100 label, you can be certain that every component of this article, i.e. every thread, button and other accessories, has been tested for harmful substances and that the article therefore is harmless for human health. The test is conducted by our independent OEKO-TEX® partner institutes on the basis of our extensive OEKO-TEX® criteria catalog. In the test they take into account numerous regulated and non-regulated substances, which may be harmful to human health. In many cases the limit values for the STANDARD 100 go beyond national and international requirements. The criteria catalog is updated at least once a year and expanded with new scientific knowledge or statutory requirements. It is not easy for manufacturers and customers to keep an overview of the legal situation concerning harmful substances every day. Our experts from the OEKO-TEX® institutes do this for you.

Which articles can be certified?

In principle, all textile articles in every stage of processing are suitable for a STANDARD 100 certification, starting from the threads to the finished fabrics and finished articles. According to a modular system we test every single component and ingredient before the final article is allowed to carry the STANDARD 100 label. This includes threads, buttons, zippers and linings. The prints and coatings applied to the outer material are also tested for harmful substances according to the criteria applicable to them. Whether baby textiles, clothing, home textiles or decorative materials: Products carrying the STANDARD 100 label signal trust.

Which brands are OEKO-TEX standard 100 certified?

Bamboo Basics: 09.HIN.71508

Boody: SHGO 054147

JBS: 976-15301 (clothing for adults)
Including Resteröds, Egtved and JBS of Denmark

MP/Melton: 25739-6535 DTI

PWT / Lindbergh: 2176-328 DTI

You can check if an OEKO-TEX certificate is valid here.

What does the label mean?

The FSC label is the consumer’s safety for responsible forestry. It is therefore necessary to be able to follow the wood from the forest to the finished product – no matter how many joints there are between the forest and the place where it is sold. This requires certification.
Everyone with a certification is checked at least once a year during an inspection visit, and in addition, unannounced inspection visits are also made as needed.

FSC is an international non-profit labeling council for wood and paper. FSC neither produces nor sells goods. You will find the FSC label on products made of wood and paper, which you can buy with a clear conscience. Because in an FSC forest, no more wood is felled than the forest can reproduce. At the same time, the FSC is a guarantee that animals and plant life are protected and that the people who work in the forest are trained and receive proper safety equipment and pay.

You will find FSC forests all over the world, from the Nordic forests to the rainforests of South America and the bush forests of East Africa.

Environmental responsibility

Up to 20% of the world’s man-made CO2 emissions come from deforestation and forest burning. This corresponds to the amount of CO2 that it would cost to send 8 million people flying from London to New York every single day. This happens because, according to the FAO, every year forest corresponding to an area of 3 times the size of Denmark disappears. The areas where the forest was, are most often converted to other uses such as fields or plantations.
Therefore it makes very good sense to look after the forests and ensure that future generations can benefit from them. However, this does not mean that we should stop using forests or wood at all.
Wood is a CO2-friendly material if it has a responsible origin. So it makes good sense to use wood and paper as we usually do, it just has to be thoughtful – with the FSC label.

In several cases, international independent studies have shown that FSC forests are better protected against illegal deforestation than forests protected, for example, by conservation initiatives, and that forest owners’ financial motivation to keep illegal loggers out is a large part of this.

In an FSC-certified forest, the trees are felled gently and wide, so that the forest cover is kept as constant as possible. At the same time, rare plants are preserved and springs and streams are protected. The forest’s drinking water and watercourses are thus preserved naturally and protected against pollution.
In some forests, however, it may be permissible to make a clean drift of a continuous area at a time – for example in coniferous forests, as these are sensitive to felling. In these forests, one still has to work with corridors that ensure that animals and plants can be spread between areas, and one must of course still live up to the rest of the strict rules on FSC – such as protection of areas in the forest, protection of endangered species of animals and plants, etc.

Social responsibility

The FSC protects indigenous and local populations in forests around the world – from the Sami in northern Sweden to Indians in South America.

In an FSC-certified forest, the natives are guaranteed the right to use the forests, as they have always done. In addition, they are allowed to preserve sacred sites and can preserve their habitats and hunting grounds. Locals also get the opportunity to work in the forest, which means that the local population can get an income from the forest they live in, and at the same time the opportunity for an education in forestry.

In addition, a percentage of the total income from the forest should be used to support the local community. This can mean support for schools, infrastructure, water supply and the like. The FSC also ensures that forest workers have the right to assemble so that they can form unions. At the same time, they are guaranteed a fair wage, security equipment and other social rights.

Economical responsibility

The FSC system is unique because both economic, environmental and social interests are taken care of. This means that when buying FSC-certified goods, they are goods that have been traded on normal and legal market terms and not as a subsidy scheme for the manufacturer.

This economic weighting is of great importance for the protection of the world’s forests. This means that the forest owners get a proper price for their wood and thus are not tempted to cut down and burn the forests to make quick money.

On the other hand, forest owners are motivated to manage the forests with care in order to be able to make money from it in the future as well. In this way, future generations can also benefit from the forests while protecting animals and plants.

Which brands are we FSC certified to show?

Copenhagenbamboo.com has an FSC trademark license FSC® N003469. This means that we are approved by FSC Denmark to use FSC’s trademarks in communication and marketing of FSC-labeled products. The FSC label on our products means that they are made from materials from FSC-certified forests and other responsible sources.

It is important for us to take care of our forests and keep them full of life so that present and future generations can enjoy them. At Copenhagenbamboo.com, we therefore offer a selection of FSC®-labeled products and more are on the way.

Resteröds

You can see all FSC certified products here.

Several of the products we sell (and their packaging), are FSC certified and we are in the process of being allowed to show you.

JBS // JBS of Denmark

Bamboo viscose from JBS is produced according to the lyocell method which is the most sustainable way to produce viscose. Bamboo is a very hard material and must go through a softening process. After harvest, bamboo is transformed into chips, they are washed and decomposed into cellulose pulp and dried. This is delivered to the manufacturer of the fibers which converts the pulp into fibers through a chemical process. At JBS, this process takes place in a closed circuit where 99.7% of all liquids are recycled and chemicals are collected, and no chemicals are discharged into nature. In addition to being better for the environment, this process is also less energy intensive.
In addition, bamboo from JBS comes exclusively from forests with fast-growing bamboo varieties.
The bamboo plant is a hardy plant and can grow large in a short time without the use of pesticides and irrigation.

Bamboo from JBS is FSC-certified (FSC MIX – SA-COC-008048).
This means that no more bamboo is felled than the forest itself can reproduce.

Bamboo Basics

Bamboo from Bamboo Basics is all OEKO-tex certified and comes exclusively from plantations with FSC certifications. The production of bamboo viscose involves two types of chemicals. In Bamboo Basic’s production, this takes place in a closed circuit, the Lyocell method, where 100% of liquid and chemicals are collected and recycled, and thus not discharged into nature.
To give the bamboo clothes a longer life, 28% organic cotton is added.
Bamboo only needs small amounts of sun and water to grow, so it is a non-resource-intensive crop. Cotton, on the other hand, needs to be irrigated. For every kilo of cotton, 10,000 liters of water are used. This means that Bamboo Basics saves 7,000 liters of water for every kilo of clothing they produce.
Bamboo is better for the soil it grows in than other crops. Bamboo grows 30 times faster than cotton and the roots remain in the ground when harvested. The plant continues to grow at the same time as the roots prevent erosion of the soil and thus less agricultural soil is needed. This prevents deforestation and provides more space to grow other crops, such as food.
The bamboo used by Bamboo Basics comes from a different species of bamboo than the bamboo pandas eat and does not come from areas that are the animals’ natural habitat.

Boody

Bamboo from Boody is grown without fertilizer, pesticides and irrigation, as bamboo is hardy and requires only very little water. When the bamboo is harvested, it is cut off above the root so that the plant can grow further and at the same time erosion of the soil is avoided. The bamboo then goes through a chemical process to soften it. This takes place in a closed system, so that all liquid is recycled and all residual chemicals are captured and removed. The so-called Lyocell method helps to ensure that the production of bamboo fibers is as environmentally friendly as the bamboo itself.
The clothes from Boody are knitted inside tubes, which means that there is much less waste fabric than in traditional clothing production, where you cut and sew, thereby saving 20% fabric – this does not apply to T-shirts that are cut and sewn.
The bamboo used by Boody comes exclusively from FSC-certified forests.

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