Free shipping over 49€ -

Returns / Exchanges

Returns:
You are responsible for the cost of shipping yourself. However, you are welcome to use our return portal below which costs 49, -. Remember to fill out our return form.

You can print out a return label under step 2. We deduct DKK 49 when we refund your order. Remember to fill out step 1.

Exchanges:
There is a 90-day free exchange on items purchased in our webshop. The period is calculated from the day you receive the order.

Copenhagenbamboo.com will cover return costs for replacement.

Right of complaint:
Copenhagenbamboo.com will cover return costs for complaints if your complaint is justified. To have your complaint assessed, you must contact us at [email protected]

Right of withdrawal:
Cancellation must be reported to us no later than 90 after the purchase. Once your cancellation has been submitted, you must return the item no later than 14 days after.

Once we have received your return package, our customer service will process it as soon as possible.

If your return order meets the conditions for return, we will make sure to refund your purchase.

Return/exchange your goods:

1. Fill out the return form below
2. Create a GLS package label by clicking here

We expect to receive the package, in the same condition as you received it, in original packaging – even if you have unpacked it and tried it. If the products are not packed as you received them in original packaging with hang tags, you can only get part of the purchase amount refunded.

If the item has lost value and it is because you have used it in a different way than what was necessary to determine the item’s nature, properties and the way it works, you can only get part of the purchase amount back. The amount you can get back depends on the commercial value of the item.

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