Return

RETURNS:

You can return an item or a package by creating a return through our portal. Once you have filled in the return form, you will have the option to purchase a return shipping
label. The cost of a return shipping label is 7€. 

If you choose to refuse acceptance of your package, the return shipping fee will be deducted upon the refund of your order.

When making a return please be advised that:

- The seal on the packaging may be opened
- The clothes may be tried on, but not taken in to use – that means that you can try the clothes on as you would in a shop (you may try on underwear on top of your own underwear)
- The packaging must be intact. The packaging may have gotten some bumps along the way during transport, but it mustn’t be broken or used as freight packaging.
-If you have bought an item with 2 or more pieces of clothing, it is not possible to only sent part of the contents back – if you want a refund all items must be present.

You can read more about your rights of return in our terms and conditions.

Start your return here.

EXCHANGE:

If you want to exchange your items, you must ship the items back to us and simply place a new order on the item or items you want instead.
When we receive your return, we will make a refund for the returned items.
You can choose to either place a new order immediately, or wait until you get your money back for the return order.

Ship your items back here

COMPLAINT / FAULTY ITEMS:

It sometimes happens that an item is damaged or flawed. When this happens, please make a claim by sending us an email at cs@copenhagenbamboo.com. Send us a picture of the damaged or flawed item along with a description. We will reply to your email with 24 hours Monday-Friday.

CANCEL YOUR ORDER:

Have you changed your mind about the items you have ordered, or did you order the wrong size, please contact our customer service at cs@copenhagenbamboo.com and they will cancel the order for you. This can only be done before your order is processed and shipped.