FAQ

Payment at copenhagenbamboo.com is 100% secure via our payment provider quicknet.net.

It is possible to pay with all major credit cards. You can also pay with Anyday and Klarna.

The money will only be deducted when the order is shipped.

Refunding your purchase or parts of your purchase can take up to 2 working days.

If you have paid with MobilePay, you will not receive a notification in the app, so always check your bank statement.

If you wish to add or remove items from your order, please send us an email at support@copenhagenbamboo.com or call us on weekdays between 10-12.30 on +4571992466.

If you wish to cancel your order, please do so here. We pack orders every day of the week, and once your order has been packed, we cannot make changes to it. In that case, you can initiate a return here once you receive your package.

If the item you purchased has been reduced in price before you have received the item, please send us an email and we will refund you the difference.

If the item has been reduced in price after you have received the item, please send us a picture of the item still in its unopened packaging and we will refund you the difference. The item must be in such a condition that you would be able to send it back and get your money back. The item must not have been used.

No, you can not. We are exclusively an online store and all orders are sent with GLS or Budbee.

We do not have the option to change the selected parcel shop after the order has been created.

If you discover an error, we recommend that you cancel your order and place a new one.

If you have ordered delivery with Budbee, you can change the package shop yourself via your tracking number once your package has been shipped.

If you have placed two or more orders that have been packaged and shipped in one package, please contact us so that you can be refunded for any shipping costs you have overpaid.

You can write to our customer service at support@copenhagenbamboo.com.

It is not possible to pick up packages in our webshop.

It is not possible to postpone the shipment of orders. If you are not at home to receive/pick up packages and the package is returned undelivered, you will be charged the price for the actual return freight as well as freight for any new shipment if you want the package resent.

We encourage you to only place an order when you know that you will be home to receive the package, or can have someone collect the package for you. As well as only creating and submitting exchanges when you are sure that you are home to receive the return package. Please remember that we offer a 100-day full right of return.

If you need us to ship to other countries, please contact us by sending an email to support@copenhagenbamboo.com.

You will receive a track and trace link by email and SMS as well as parcel number when your parcel is on its way.

If your parcel has been delivered to a parcel shop by mistake, you can either choose to pick it up yourself and let us know and we will refund the shipping costs. Or you can choose not to pick up the package and thus let it go back and let us know about this, and then we will send the package again (with redistribution) when it comes back to us. This can take up to 14 days.

Please let us know what you prefer at support@copenhagenbamboo.com.

Unfortunately, there are instances where we send incorrect items to our customers. Our warehouse is operated by humans who, occasionally, make mistakes in picking items. It is always regrettable when this happens, causing inconvenience to everyone involved, but it is one of the risks of online shopping.

If you receive the wrong item, please follow the instructions here to file a complaint and return the item. Once we receive your return package, we will send the correct item to you.

Unfortunately, it happens that the packaging gets crushed and damaged during transport, but this rarely affects the clothes. Should the clothes break unexpectedly and you want them exchanged, please follow the instructions here.

No, you cannot. Please create a return via our returns portal here.

You can exchange an item by using our returns portal here.

Follow the necessary steps in the portal and choose whether you want to return or exchange an item for a different size.

Orders are returned with Postnord in UK and DHL in rest of the world with QR code or print-your-own label.

You return an item or package by using our returns portal here .

Follow the necessary steps in the portal and choose whether you want to return or exchange an item for a different size.

Orders are returned with Postnord in UK and DHL in rest of the world with QR code or print-your-own label.

It may take up to 10 business days to process your return.

Return labels are no longer included in your package. You return/exchange an item or package by using our returns portal here.

Follow the necessary steps in the portal and choose whether you want to return or exchange an item for a different size.

Orders are returned with Postnord in UK and DHL in rest of the world with QR code or print-your-own label.

Unfortunately, it happens that an item breaks, and therefore there is a complaint about it. You create a complaint by using our complaints portal here.

Follow the steps in the portal, where we ask for a description of the error and pictures of the error and product. After that, customer service will assess the complaint and contact you.

See examples of complaints below. If you experience other errors, please feel free to contact our customer service.

- Shortage of the item
- Hole in the weave
- Error in stitching
- Error in color
- Loose elastic
- Broken zipper
- Error in print

The following are not complaints

- Poor fit: if the clothes do not fit well, this is not a complaint. Always try the clothes on before washing them, and make sure you have stood, sat and walked around in them, so you are sure that they fit properly

- Socks with thin wear (read more here)

Unfortunately, it happens that an item breaks, and therefore there is a complaint about it. You create a complaint by using our complaints portal here.

Follow the steps in the portal, where we ask for a description of the error and pictures of the error and product. After that, customer service will assess the complaint and contact you.

Unfortunately, it happens that an item breaks, and therefore there is a complaint about it. You create a complaint by using our complaints portal here.

Follow the steps in the portal, where we ask for a description of the error and pictures of the error and product. After that, customer service will assess the complaint and contact you.

Some discount codes do not apply to already discounted items. This means you will not receive an additional discount if, for example, the item you are purchasing is already discounted by 20%