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FREE SHIPPING OVER €59 | 90 DAYS RETURN

Return

RETURNS:

You can return an item or a package by creating a return through our portal. Once you have filled in the return form, you will have the option to purchase a return shipping
label. The cost of a return shipping label is 7€. 

If you choose to refuse acceptance of your package, the return shipping fee will be deducted upon the refund of your order.

When making a return please be advised that:

- The seal on the packaging may be opened
- The clothes may be tried on, but not taken in to use – that means that you can try the clothes on as you would in a shop (you may try on underwear on top of your own underwear)
- The packaging must be intact. The packaging may have gotten some bumps along the way during transport, but it mustn’t be broken or used as freight packaging.
-If you have bought an item with 2 or more pieces of clothing, it is not possible to only sent part of the contents back – if you want a refund all items must be present.

You can read more about your rights of return in our terms and conditions.

Start your return here.

EXCHANGE:

If you want to exchange your items, you must ship the items back to us and simply place a new order on the item or items you want instead.
When we receive your return, we will make a refund for the returned items.
You can choose to either place a new order immediately, or wait until you get your money back for the return order.

Ship your items back here

COMPLAINT / FAULTY ITEMS:

It sometimes happens that an item is damaged or flawed. When this happens, please make a claim by sending us an email at cs@copenhagenbamboo.com. Send us a picture of the damaged or flawed item along with a description. We will reply to your email with 24 hours Monday-Friday.

CANCEL YOUR ORDER:

Have you changed your mind about the items you have ordered, or did you order the wrong size, you can cancel your order here. This can only be done before your order is processed and shipped.

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