Checklist before you return something

Short answer: Check the deadline, keep the tags on, save the packaging, and read whether underwear can be returned. These four points decide whether the return can go through at all. It is easiest to check them before you try the clothes on.

The deadline is in the terms

Most shops allow between fourteen and thirty days. The exact deadline is in the shop's terms, and those are what count, not what you have seen elsewhere. Read them when the parcel arrives, and note the date if you are unsure about an item. That way you do not find out too late. See bamboo underwear for women.

The deadline runs from delivery

The deadline usually counts from the day the parcel was received, not the day you placed the order. A few days in transit changes nothing. But if the parcel sits unopened in the hallway for a week, a good part of the deadline is already gone. Open it soon and try the clothes while there is time.

Keep the tags on

If the tag has been cut off, the return is usually refused. Try the clothes with the tag on and wait to cut it until you are sure. The tag shows the shop that the item has not been worn. If it is in an annoying spot, try the item gently and briefly until you decide. See bamboo tops for women.

Try on, but do not wash

Items for return must be in the same condition as when they arrived. Try them on indoors over clean skin and take them off once you have seen the fit. Skip perfume and lotion just before. A washed item is rarely taken back, since the shop cannot sell it again. Wash only once you have decided to keep it.

Save the packaging

Bags, boxes and wrapping are useful if an item goes back. Many shops want goods returned in the original packaging, and it protects the fabric on the way. Put the packaging aside until you have tried everything in the parcel. It takes up space for a few days, but that beats finding a new one that fits.

Underwear has its own rules

For hygiene reasons, opened underwear can rarely be returned. Most shops only take back unopened underwear, and that also applies to socks in a sealed pack. If you are unsure of the size, check the size guide closely before opening the pack. Once it is open, it is usually too late. See bamboo socks.

Follow the shop's process

Every shop handles returns its own way. Some ask for a form, others want a message first. Read the instructions in the terms and follow them step by step. Write the order number on what you send, so the shop can find the order. It makes the refund faster once the parcel arrives.

Keep the shipping receipt

Once the parcel is sent, keep the receipt or tracking number until the money is back. If the parcel is lost, that is your proof it was sent. Check your account a few days after delivery. If you hear nothing, contact the shop with the order number and tracking number ready.

Frequently asked questions

What should you check before a return

The deadline, that the tags are on, that the packaging is saved, and whether the item type can be returned at all. A washed item is rarely taken back.

How long is the deadline usually

Between fourteen and thirty days. The exact deadline is in the shop's terms and runs from the day the parcel was received, not the day the order was placed.

Can underwear be returned

Rarely once the packaging is opened. For hygiene reasons most shops only take back unopened underwear, and that also applies to socks in a sealed pack.