Customer service
Write to customer service
We reply to emails within 24 hours on all weekdays.
support@copenhagenbamboo.com
Call us
You are welcome to call us on weekdays between 10:00 and 12:30 – except Thursdays.
+45 71 99 24 66
Frequently asked questions
Answers to most questions about returns, exchanges, complaints, delivery and payment.
Collaboration
If you would like to contact us regarding a possible collaboration, please send an email to hello@copenhagenbamboo.com
Please do not contact our customer service.
Returns, exchanges and complaints
Return your order
Changed your mind? You have a full 100-day return period. Create your return here and receive a shipping label. Returns are free.
Exchange your order
Doesn't the size fit? Easily exchange for another size via the portal. You receive a shipping label to send the item back; exchanges are free.
File a complaint
Has an item broken or does it have a defect? File a complaint here with a description and photos. We cover the shipping, and there is a 2-year right of complaint on manufacturing and material defects.
Cancel your order
Changed your mind? Cancel your order here – quickly and without logging in. If the order hasn't been shipped yet, we'll refund it; if it has already been shipped, we'll convert it into a return.
