How to change an order after placing it

Short answer: Write to the shop straight away and give your order number. If your message reaches the order before it is packed, it can be changed. If it has already been packed, it will need to be returned once it arrives.

Timing is everything

Most orders are packed within a few hours, after which they can no longer be changed. So it is important to act quickly if you spot a mistake. Write at once if you want to change an order from all women's clothing, and do not wait until the next day to send your message.

Check the order confirmation first

Read through the order confirmation as soon as it arrives. It lists items, sizes, colours and the delivery address. Many mistakes are spotted right here, such as a wrong size or an old address. The sooner you see the error, the better the chance the shop can fix it before packing.

Say what you want to change

Give your order number, which item it concerns and what needs changing. This applies to the size of women's bamboo joggers as well as to the delivery address. Keep it as short and clear as possible so the shop can act immediately without having to ask.

An example of a good message

A good message has the order number in the subject line and one or two lines in the body. For example, say that you would like a different size of a particular item, or that the delivery address should be changed. Avoid long explanations. The shorter the message, the faster it can be handled.

The address can often be changed

The delivery address can usually be changed until the parcel has been shipped. Once it is on its way, it can be harder, and it then depends on the carrier. So write straight away if you notice a wrong address, giving the shop the best chance to correct it.

Adding an item

It is rarely possible to add an item to an order that has already been placed. Usually a new order is needed. That is simpler for everyone, because the first order is already registered and paid. Place the new order right away if you forgot something.

Otherwise, return it

If the order has already been packed, a return is the only way. Order the right item straight away, for example bamboo sweatpants for women in the correct size, and send the wrong item back once it arrives. That way, as little time as possible passes before you have the right one.

Avoid the mistake next time

Check the size guide and your address before clicking order. It takes a moment but saves changes and returns later. If you have bought the same model before, look in an earlier order confirmation to see which size you chose last time.

Frequently asked questions

How much time do you have

Often only a couple of hours, depending on the shop. So write straight away when you spot a mistake, and do not wait until the next day.

Can you change the address

Yes, until the parcel has been shipped. After that it depends on the carrier, so write as soon as possible if the address is wrong.

Can you add an item

Rarely. Usually a new order is needed, because the first one is already registered and paid, and that is the quickest route.