How to find your order again

Short answer: Your order confirmation is in your email, and the order number is at the top. Search your inbox for the shop's name and you will find it in seconds, even if it has been a while since you ordered.

The order confirmation is the key

The order confirmation contains the order number, the items and the delivery address, and it is all you need to get help. Without it, the shop has to find your order in other ways, which takes longer. Keep it until your item from women's most popular has arrived and fits, and preferably a little longer.

What the order number is for

The order number is the quickest way into the shop's system. When you include it in your message, customer service can see straight away what you ordered, where the parcel is and whether anything happened on the way. Put it in the subject line so your email is found and answered faster.

Search for the shop's name

Searching your email for the shop's name brings up all your orders at once. You can also search for the word order or order confirmation if you cannot remember where you shopped. This works whether you ordered a long sleeve bamboo T-shirt or something else entirely.

Check your spam folder too

Order confirmations often end up in spam the first time you shop somewhere, because your email program does not recognise the sender. Look there before contacting the shop about your bamboo bra or another item. Mark the email as not spam, and future messages from the shop will land in your inbox.

Other places to look

If you have several email addresses, check them all. Many people use one address for shopping and another for everything else. Some email programs also sort messages into tabs such as promotions or updates, and the confirmation can hide there. A search across all folders usually finds it.

Keep confirmations in one place

It is a good habit to move order confirmations to a dedicated folder when they arrive. They are then gathered in one place if you need to exchange, make a claim or simply remember which size you bought last time. It saves time and spares you from digging through your whole inbox.

If you cannot find it

If you cannot find the confirmation at all, contact the shop with your email address and the approximate date of purchase. That is usually enough for them to locate the order. Mention the items you remember too, so the search in their system goes even faster.

Account or no account

You do not need an account to get help. If you have the order number from the confirmation, the shop can find the order without one. If you do have an account, you can often see past orders when you log in, which is an extra shortcut if the email has gone missing.

Frequently asked questions

What if you cannot find the confirmation

Contact the shop with your email address and the approximate date. Mention the items you remember, which makes it easier for them to find the right order.

How long do shops keep orders

Usually several years, because of possible complaints. It is still a good idea to keep the confirmation yourself so you have it to hand when needed.

Can you see orders without an account

Yes, if you have the order number from the confirmation. With it, the shop can find your order and help you, whether you created an account or not.