The parcel is opened, but the order seems incomplete

Short answer: If you have opened the parcel and think something is missing, the first step is to pause and check. Compare the contents with the order confirmation, look for more parcels, and contact customer service with the right details if it still does not add up.

Start calmly

It is annoying to open a parcel and not find what you expected. Take a moment, and do not throw anything away yet. Most mismatches have a simple explanation, and you will solve them faster if you work through them step by step instead of guessing.

Compare with the order confirmation

Find the order confirmation in your email and lay the items next to it. Check each line for name, colour and size. It is easy to think something is missing when two identical items simply sit in separate bags. Tick off each item you have found and note what is left.

See whether the order was split

An order can be sent in several parcels, so what you are missing may still be on its way. Look for a second shipping email or another tracking link. If there is only one shipment and an item is missing, you know that the next step is to contact customer service.

Look for small things that hide

Small items such as socks for men and women can sit folded inside another item or at the bottom of the box. Shake the packaging out gently and look in every pocket and fold. It takes a minute, and then you are sure you have not overlooked anything.

Take photos before you tidy up

Before you throw away packaging and filler, take a few photos of the parcel, the contents and perhaps the packing slip. They show what it looked like when you opened it. The photos make it easier for customer service to understand the case, and you do not have to explain it in words alone.

Write exactly what is missing

When you contact customer service, give the order number and the items that are missing, ideally with size and colour. Say what you did receive as well. A short, clear message gets a faster reply than a long explanation where the reader has to guess the rest.

Do not wait too long

Write to customer service as soon as you have checked, and do not wait for several weeks. The closer to delivery the case is raised, the easier it is to sort out. Keep both the clothes and the packaging until you have a reply, so that you can show what you received.

When the matter is settled

Once you have the missing item or an explanation, keep the email with the reply. If you want to order more, look at the range for men or the bestsellers for men, and check the order again when it arrives. A fixed habit of checking on receipt saves you trouble.

Frequently asked questions

How quickly should I write to customer service?

Do it as soon as you have compared the contents with the order confirmation and checked whether the order was split. The sooner you write, the easier it is to find out what happened.

Should I keep the packaging?

Yes, keep it until the matter is settled. The packaging and packing slip can show what was sent, and photos of them make the explanation easier for customer service.

What do I write if I do not know what is missing?

Give the order number and describe what you received and what you expected. Attach photos if you can. Then customer service can compare with the order itself and find the difference.

You can find the full range at Copenhagen Bamboo.