Why an order can arrive in two parcels

Short answer: If you ordered several items at once, they may be sent in two parcels, because the items are not always stored in the same place or packed at the same time. This is usually not a mistake. Here is how to check that everything is on its way and what to do if something is missing.

One order is not always one parcel

An order is what you placed, while a parcel is what is physically sent. The two are linked but do not have to match. When an order holds several items, the warehouse may split it, so that no part has to wait longer than necessary for the rest.

Why items are packed separately

Items can sit on different shelves or in different warehouses, and some are packed at a different time than others. It can also depend on the size of the items or the easiest way to transport them. It is a practical decision and does not mean that anything has gone wrong.

How to see what has been sent

Start with the order confirmation in your email. It lists what you ordered. If it links to a tracking page, you can often see whether there are one or several shipments. Count your items against the confirmation before you decide anything, because a small parcel is easy to overlook.

Different tracking links for the same order

If two shipping emails arrive, you probably have two tracking links. Each link follows its own parcel, and they may arrive on different days. Save both and look at them one at a time. The fact that one parcel arrives first does not mean that the other is lost.

If you order socks and other things together

Small, light items such as socks for men and women can easily travel in a different shipment than a heavier piece. If you put several types in the basket, they may therefore arrive by two routes. That is perfectly common and nothing to worry about.

When one parcel has been opened

Feel free to open both parcels once they arrive, and lay the contents next to the order confirmation. That way you can see what has come and what may be missing. Keep the packaging until you are sure everything is there. If you throw it out too early, it is harder to explain afterwards.

How to contact customer service about a missing item

If something is still missing after a few days, write to customer service with your order number and a short description of what is missing. Say whether you received one or two parcels. That makes it easier to find out whether the rest is still on its way.

How to avoid surprises next time

If you are unsure what you want, look at the bestsellers from Copenhagen Bamboo and gather everything in one order. It does not change how the warehouse packs, but you know better what you are waiting for. Use the range for women if you want to see more.

Frequently asked questions

Is it normal for an order to arrive in two parcels?

Yes, it can be, especially if the order contains several types of items. Check the order confirmation and any tracking links, and wait a few days before you assume that something has been lost.

Do I have to pay extra for the second parcel?

That depends on the shop's terms, so look in the order confirmation or ask customer service. Splitting an order does not in itself mean that you will receive an extra bill.

What should I do if only one parcel arrives?

Wait a few days and check both tracking links. If there is still nothing new, write to customer service with your order number and tell them which items you are missing.

You can find the full range at Copenhagen Bamboo.