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What to do if tracking stands still

Short answer: Give it a day first, as time often passes between two scans. If tracking stands still for more than two...

How to follow a shipment

Short answer: You receive a tracking number by email when the parcel is sent, and you enter it with the carrier. From...

What to do if the parcel does not arrive

Short answer: Check the tracking first, then the parcel shop and finally the neighbours. If the parcel is still missi...

Delivery, what you can expect

Short answer: Delivery time depends on when the order is packed, not just on transport. If you order early in the day...

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