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What to do if you have ordered to the wrong address
Short answer: If you discover that you ordered to the wrong address, act quickly. Find your order confirmation, check...
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Order in good time if the clothes are for a trip
Short answer: Order clothes for a trip in good time, so you have time to try them on, swap a size and wash them once ...
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Why an order can arrive in two parcels
Short answer: If you ordered several items at once, they may be sent in two parcels, because the items are not always...
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How to follow your parcel with a tracking link
Short answer: A tracking link shows where your parcel is on its way and when it is expected. You find it in the email...
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What to bring when you collect from a parcel shop
Short answer: You usually need photo ID, and a message or code showing the parcel is yours. Take your phone too, so y...
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You are at work when the courier rings the bell
Short answer: If you are at work when the courier arrives, the parcel is usually left somewhere else, or the courier ...
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Parcel shop or home delivery, which suits you
Short answer: Home delivery suits you best if someone is usually home, or you can have the parcel left at the door. A...
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What to do if tracking stands still
Short answer: Give it a day first, as time often passes between two scans. If tracking stands still for more than two...
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How to follow a shipment
Short answer: You receive a tracking number by email when the parcel is sent, and you enter it with the carrier. From...
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What to do if the parcel does not arrive
Short answer: Check the tracking first, then the parcel shop and finally the neighbours. If the parcel is still missi...
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Delivery, what you can expect
Short answer: Delivery time depends on when the order is packed, not just on transport. If you order early in the day...
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