How to follow a shipment

Short answer: You receive a tracking number by email when the parcel is sent, and you enter it with the carrier. From there you can see where the parcel is and when it is expected to arrive, without having to write to anyone.

The tracking number arrives by email

The email is sent when the parcel leaves the warehouse, not when the order is placed, so a day can pass in between. Wait for it before you start to wonder. That also applies to an order from the most popular Copenhagen Bamboo styles, where several items need to be put together first.

Why time passes between order and dispatch

After you click the button, the order has to be picked, packed and labelled before the carrier can collect it. This happens in set rounds during the day. If you order in the evening or at the weekend, the parcel is usually packed in the next round, and the tracking email arrives then.

How to use the number

Paste the number into the carrier's website, or click the link in the email if there is one. You will then see a list of the places where the parcel has been scanned. Keep the email until the parcel arrives so you can check the status again quickly without searching your inbox.

Tracking updates in jumps

A parcel is scanned at set points, and in between the status stands still without anything being wrong. Two scans a day is perfectly normal. That also applies to a parcel of bamboo undershirts for men, which travels through the same system and the same depots as every other parcel.

The number does not work straight away

If the number cannot be found, it is usually because the parcel has not been scanned for the first time yet. The label exists, but the carrier has not collected it. Wait a few hours and try again. Once the parcel is scanned in, tracking starts to show entries, and the rest follows.

The latest scan tells you the most

The newest line shows where the parcel was last seen, and that is the one that says something about the time left. Earlier lines are history and can be skipped. That also applies to a small shipment of bamboo socks, where the last scan is often at a depot close to you.

When the parcel is out for delivery

If the status says out for delivery, the parcel usually arrives the same day. If it is going to a parcel shop, you will be told when it is ready to collect. Bring the tracking number or a code if the carrier asks for it, so collection goes quickly.

If something looks odd

If the status stands still for several days, or you see something you do not understand, write to customer service with the tracking number and order number. The parcel can then be followed up with the carrier. Most parcels arrive without trouble, but it helps to know where to turn if one does not.

Frequently asked questions

How long does it usually take

Typically one to three working days for domestic delivery, counted from the day the parcel leaves the warehouse rather than the day the order was placed.

What if the tracking does not work

Wait a few hours, as the number is only activated at the first scan. If it still does not work the next day, write to customer service with the number.

Will I be told when the parcel arrives

Yes, the carrier usually sends a text or email when the parcel has been delivered or is ready to collect at the parcel shop you chose.