What an order confirmation contains

Short answer: An order confirmation contains the order number, the item lines with size and colour, the price, shipping and the delivery address. It is your receipt trail and the document every enquiry about the order starts from.

The order number sits at the top

The number is clearly shown at the top of the email, and it is the only thing customer service really needs to find your case. Keep the email rather than deleting it, even after the parcel has arrived. That also applies to an order of popular styles for men with several items in it.

Why the number makes everything easier

When you write to customer service with the order number, your case can be found at once without searching by name, date or address. That saves time on both sides and gets you a faster reply. Put the number in the subject line or the first line of your message so it cannot be missed.

The item lines with size and colour

Each line shows what was ordered, in which size and colour, and at what price. These are the lines you compare with the contents of the parcel when it arrives. That also applies to bamboo T-shirts for men ordered in two sizes, which are easy to mix up in the same bag.

Check the parcel against the lines

Once the parcel is open, lay the items out and go through the lines one by one. Check the size on the label and the colour in daylight, since some shades look alike under a ceiling lamp. If everything matches, file the email away. If not, you already have what you need to get in touch.

Price and shipping are listed separately

The confirmation shows the price of each item and the shipping as its own line, so you can see exactly what the total is made of. If a discount code was used, it appears here too. That makes it easy to check that the amount charged matches what you expected when you completed the purchase.

Address and shipping at the bottom

At the bottom you will find the delivery address and the chosen shipping method, and this is where address errors can be caught early. Read it through the same day, because the sooner a mistake is spotted, the easier it is to fix. That also applies to an order of bamboo undershirts for men.

Keep the email in one place

Many people delete order emails along with newsletters, and then the trail is gone when a question comes up later. Create a folder for purchases in your inbox and move the confirmation there when it arrives. That way you can always find the number again if something needs to be exchanged or returned weeks later.

When something is unclear

If the confirmation shows something you do not understand, or something looks wrong, write to customer service straight away. Attach a picture of the email or paste in the order number. It is far easier to correct something before the parcel is sent than afterwards, and the confirmation is there to catch it in time.

Frequently asked questions

Is the confirmation a receipt

Yes, it works as proof of purchase and shows the items, price and shipping, so keep it in case you need to exchange or return something later.

What if I have not received it

Check your spam folder first, as it sometimes lands there. If it is not there either, write to customer service, who can look up the order for you.

Can I have it sent again

Yes, write to customer service with your name and address, and the order can be found and the confirmation sent to your email again.