What to do if you have ordered to the wrong address

Short answer: If you discover that you ordered to the wrong address, act quickly. Find your order confirmation, check the shipment status, and contact both customer service and the carrier as soon as you can. The earlier a parcel is stopped or redirected, the better the chance it reaches you.

Check the order confirmation first

Find the email you received when you ordered and read through the address. Perhaps it is a typo, an old address saved in your account or a wrong door code. You get an overview of exactly what is wrong and can explain it clearly when you contact someone. It saves time.

See where the parcel is right now

Use the tracking link in the shipping email to see whether the parcel has already been sent. If it still shows as packed at the sender, there is a better chance of changing the address. If it is on its way, the carrier may be able to redirect it. The status decides what is realistic, so check it first.

Contact customer service straight away

Write to the shop's customer service with your order number and the correct address. Say briefly and clearly what needs to change. Many shops can only correct the address before the order is shipped, so time matters. You cannot know beforehand whether it will work, but it is worth asking at once.

Speak to the carrier as well

If the parcel has left the warehouse, the carrier can sometimes help redirect it to another address or a pickup point. You often need the tracking number. Ask whether the delivery can be changed and what it takes. Rules vary from company to company, so get it confirmed rather than assuming anything.

If the parcel has already been delivered wrongly

If the parcel was delivered to an address that is not yours, you can knock on the door if it is a neighbour or a nearby address. Otherwise ask the carrier for help and let the shop know. Write down what you did and when, so you keep track if the case drags on.

Keep an eye on emails and messages

Once you have contacted customer service, follow your inbox and your spam folder. Replies often come by email, and a quick answer from you can decide whether the case is solved. Also keep all correspondence, so you have it to hand if you need to refer to it later.

If you place a new order

If you need to order again, sit down and check the address before you press buy. Have your name, street, house number, floor and postcode ready so you can copy them. You can look at the bestsellers for men or the bestsellers from Copenhagen Bamboo if you are starting over anyway.

How to avoid the mistake next time

Save your address in your customer account, but check it every time you move. Read the order summary before you pay and correct mistakes at once. If you are ordering clothes such as socks for men and women, it takes only a few seconds to check the address one more time.

Frequently asked questions

Can I change the address after I have ordered?

It depends on whether the order has already been shipped. Contact customer service straight away with your order number, because the earlier you report it, the better the chance the address can be corrected.

Who should I contact first?

Start with the shop's customer service, then contact the carrier if the parcel has been shipped. Keep your order number and tracking number to hand so you can explain the case briefly.

What if the parcel was delivered to the wrong address?

First ask the neighbour or the address it was delivered to, if possible. Otherwise contact the carrier and the shop, and keep a short note of what happened.

You can find the full range at Copenhagen Bamboo.