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What to do if you have ordered to the wrong address

Short answer: If you discover that you ordered to the wrong address, act quickly. Find your order confirmation, check...

How to take a good photo of the label

Short answer: A good photo of the label shows size, material and care instructions clearly, so that others can read i...

A photo of the problem makes the reply faster

Short answer: A good photo shows customer service exactly what you see and saves them from asking about the details. ...

How to use your order number with customer service

Short answer: The order number is the key to your order when you contact customer service. Find it in the order confi...

What to write in your first email to customer service

Short answer: A good first email to customer service is short and holds what they need in order to help you without a...

The parcel is opened, but the order seems incomplete

Short answer: If you have opened the parcel and think something is missing, the first step is to pause and check. Com...

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