How to use your order number with customer service

Short answer: The order number is the key to your order when you contact customer service. Find it in the order confirmation, write it at the start of your message, and use it every time you follow up, so that nobody has to go looking for you.

What an order number actually is

An order number is a unique code that your order receives when you have bought. It separates your order from all others and gathers details about items, address and payment in one place. It is not secret, but it belongs to you, so share it only with those who are meant to help you.

Where to find it

The easiest place to look is the email you received after you bought. Type order number or order into the search field of your inbox if you cannot find the email. If you have an account with the shop, you can often see your order history as well, with the number next to each order.

Put it in the subject line

Put the order number in the subject line so that it is the first thing customer service sees. Then they can open your case straight away instead of asking for it. If you are unsure about the subject, simply write the number followed by a single word, for example exchange or missing.

Keep the number and your name together

Write both the order number and the name you bought under. If there are several orders, numbers are easily mixed up, especially if you bought for someone else. You can check that the number matches the items you are writing about, such as bamboo sweatpants for men, before you send the email.

Use the number when you follow up

Once customer service has replied, answer in the same thread and leave the order number in place. If you write a completely new email, include the number again. It may sound like a small thing, but it saves both sides from searching for the old conversation.

Several orders, several numbers

If you placed several orders in the same week, each has its own number. Write only the number the matter concerns, and if the matter involves two orders, name both clearly. Note them down on your phone, for example, if you order often, and keep them next to the bestsellers for men you would like.

Save the numbers for later

Put the order confirmations in a folder in your email so that you can find the number when time has passed. That can be useful if you want to exchange something or have a question about washing and fit months later. All you need to do is move the email to a folder.

If you have lost the number

If you no longer have the email, write to customer service and give the email address you bought with and roughly when you ordered. Describe which items it concerns. They can usually find the order then, and you can look at the bestsellers from Copenhagen Bamboo while you wait.

Frequently asked questions

Where do I find my order number?

Look in the order confirmation you received by email after buying. Search your inbox for order or order number, and check your account in the shop if you have one.

Should the order number be in every email?

Yes, it is a good habit. Reply in the same thread and leave the number in place, so that customer service can quickly see which order the matter concerns.

Can customer service help if I have lost it?

Usually yes. Give the email address you bought with, roughly when you ordered and which items it concerns, and they can look for the order.

You can find the full range at Copenhagen Bamboo.