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How to update your address

Short answer: Update the address in your account before your next purchase, and write to customer service if an order...

What an order confirmation contains

Short answer: An order confirmation contains the order number, the item lines with size and colour, the price, shippi...

What to have ready before you write

Short answer: Order number, the item name and a short description of what you want. With those three things a case ca...

When an order can no longer be changed

Short answer: An order can no longer be changed once it has been picked in the warehouse. That usually happens within...

How to change an order after placing it

Short answer: Write to the shop straight away and give your order number. If your message reaches the order before it...

How to find your order again

Short answer: Your order confirmation is in your email, and the order number is at the top. Search your inbox for the...

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