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How to use your order number with customer service
Short answer: The order number is the key to your order when you contact customer service. Find it in the order confi...
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What to write in your first email to customer service
Short answer: A good first email to customer service is short and holds what they need in order to help you without a...
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The parcel is opened, but the order seems incomplete
Short answer: If you have opened the parcel and think something is missing, the first step is to pause and check. Com...
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Why an order can arrive in two parcels
Short answer: If you ordered several items at once, they may be sent in two parcels, because the items are not always...
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How to update your address
Short answer: Update the address in your account before your next purchase, and write to customer service if an order...
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What an order confirmation contains
Short answer: An order confirmation contains the order number, the item lines with size and colour, the price, shippi...
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What to have ready before you write
Short answer: Order number, the item name and a short description of what you want. With those three things a case ca...
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When an order can no longer be changed
Short answer: An order can no longer be changed once it has been picked in the warehouse. That usually happens within...
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How to change an order after placing it
Short answer: Write to the shop straight away and give your order number. If your message reaches the order before it...
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How to find your order again
Short answer: Your order confirmation is in your email, and the order number is at the top. Search your inbox for the...
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