When an order can no longer be changed

Short answer: An order can no longer be changed once it has been picked in the warehouse. That usually happens within a few hours, and after that a return is the only way to swap or remove something.

Picking is the cut-off

As soon as the item is taken off the shelf and scanned, the order is locked in the system. Before that, size, colour and address can usually still be changed, but afterwards the item is already in a bag with your label. This applies to everything in the women's range, whatever the size of the order.

Why it happens so fast

A warehouse works in waves through the day, and new orders go to picking shortly after payment. That is good when you are waiting for a parcel, but it leaves only a short window for changes. So it is a good habit to read the order confirmation as soon as it arrives in your inbox.

Weekdays and weekends differ

An order placed on Friday evening may not be packed until Monday, which gives you more time to correct it. On a normal weekday the window is shorter, because the warehouse works continuously. The same goes for a bamboo hoodie for women, where you might realise you would rather have another size.

What you can usually still change

Before picking, it is often possible to switch size, remove an item or fix a typo in the address. The sooner you write, the better your chances. Put the order number in the subject line and say briefly and clearly what needs to change, so the shop does not have to ask follow-up questions.

When the order is locked

Once the order is picked, it ships as it is. The route then is to receive the parcel and use your right of withdrawal to return what does not fit. It can feel like a detour, but it is the same process for everyone, and it keeps orders from getting mixed up on busy days.

Write anyway

Even if the order is packed, the shop can sometimes stop it before it ships. It may not work, but asking costs nothing. Try it with a bamboo sweatshirt for women too, if the colour was not quite what you expected when you pressed the order button.

Avoid changes from the start

The easiest change is the one you never need to make. Check the size guide before an item goes into the basket, and look once more to see that the delivery address is right. A minute of extra checking at the checkout saves you and the shop emails and returns later.

If you order at night

An order placed late in the evening or at night is packed the next morning when the warehouse opens. That gives you a few extra hours to spot a mistake. Use them if you are unsure about anything, and write to the shop before the first picking of the day begins.

Frequently asked questions

How long does it usually take

Two to six hours on a weekday. Weekends and evenings often give a little more time, because the warehouse does not pick orders outside working hours.

Can you cancel an order

Until it is packed, it can usually be cancelled. After that it has to be received and sent back as a normal return within the deadline.

What about orders placed at night

They are packed the next morning, so there is often time to change them. Write as early as you can, ideally before the warehouse opens.