How to exchange for another size

Short answer: Most shops treat an exchange as a return plus a new order. Order the right size straight away and send the wrong one back, so you do not risk missing out on the item you actually wanted.

Two steps, not one

A webshop system can rarely swap an item directly, so the fastest route is to order new and return the old. The new order ships like any other, and the return is handled on its own. This applies to everything in the men's range, from everyday basics to clothes for the weekend.

Order before you send back

If you order first, the right size is secured before it sells out. If you wait until the return is processed, the size may be gone by then. This matters most for popular items like a long sleeve bamboo t-shirt, where the most common sizes often go first.

Find the right size

Before you reorder, compare the item you have with the size guide. Measure chest width and length on a garment that fits you well, and hold it up against the numbers in the guide. That way you are not guessing again, and the risk of another exchange drops.

Return within the deadline

The withdrawal period runs from the day you received the item, not from the day you decide. Note the date when the parcel arrives, so you know how much time you have. Keep an eye on the date for your men's bamboo undershirts if you tried several sizes at once.

The item must be as new

An item you exchange has to go back in the same condition it arrived in. Try it on at home over your own underwear and leave the tag on until you are sure. Do not wash it or wear it outside, or the shop may refuse the return or deduct from the refund.

Pack the return properly

Use the bag the item came in and add the return slip or the order number. Cover the old label, so the parcel does not travel back to you. Drop it at a parcel shop and keep the receipt until the money is back in your account.

The money comes afterwards

The refund for the wrong size only comes once the parcel has arrived and been checked in the warehouse. So you pay for the new order before you get the money back for the old one. That is normal, and it is the price of getting the right size in time.

When you are unsure

If you are between two sizes, write to the shop before you reorder. Say what you have and how it fits, and they can often tell you which size will suit you better. That saves you another trip to the parcel shop.

Frequently asked questions

Is an exchange free

It depends on the shop and is stated in the terms. Read them before you send the parcel, so you know whether return shipping is deducted.

How long does it take

Ten to fourteen days before the money is back. The new size can reach you much sooner, because it is ordered right away.

Can you exchange for a different item

Rarely directly. Usually you place a new order for the item you want instead, and send the old one back.