What to bring when you collect from a parcel shop

Short answer: You usually need photo ID, and a message or code showing the parcel is yours. Take your phone too, so you can show the notification. Check beforehand when the shop is open, and how long the parcel will be held for you.

The message or code

Once the parcel has arrived, you usually get an email or text with a code, a barcode or a reference number. The staff use it to find your parcel. Bring it up on your phone before you join the queue, and it goes quickly. If you have it on paper, bring that.

Identification

Many parcel shops ask to see photo ID, so they can be sure the parcel goes to the right person. It could be a driving licence or an identity card, depending on the place. Take what you normally carry in your wallet, and check the notification in case it mentions the requirement.

Opening hours and deadline

A parcel shop's opening hours can differ from the normal shop's, so check them before you set out. The parcel will not wait for ever either, and the deadline is usually in the notification. Plan the collection so you are not too late. Note the deadline in your calendar if you are busy.

Bring a bag

The parcel can be bigger than you expect, especially if you ordered several things at once. Bring a bag or a basket so you do not have to carry it in your hands. If you walk or cycle, it is a great relief to put the parcel straight into the bag.

Check the parcel on the spot

Look at the parcel before you leave. If it is damaged, wet or opened, tell the staff at once so it can be noted. It takes a moment and may save you trouble later. Open it at home if you want to try the clothes on, and take your time.

If someone else collects for you

If you cannot come yourself, someone else may be able to collect it. It typically requires that the person has the message and that the name can match. Ask the shop or read the terms so you know what applies. Arrange it in good time so there is no misunderstanding at the counter.

Think about what you ordered

If you are collecting clothes, you can look forward to trying them on. Many choose something soft for everyday use and look at bamboo T-shirts for men when they add to their wardrobe. Think about whether you need time to try things on before deciding to keep them.

After the trip

Get home and open the parcel in peace. Check that the items are the right ones and that the size looks right. Keep the receipt and packaging until you know what you are keeping. You can see what others choose among the bestsellers for men, and the whole range for men if you want to add more.

Frequently asked questions

Do I need ID when I collect a parcel?

That depends on the place, but many ask to see photo ID. Take what you normally carry, and read the notification for details of what is required.

What if I have lost the message with the code?

Try to find the email or text again, or contact the shop where you ordered. With your name and order they can often help you on.

Can someone else collect my parcel?

Often they can, if they have the message and perhaps ID. The rules vary, so ask the parcel shop or read the terms before you send anyone.

You can find the full range at Copenhagen Bamboo.