Terms of trade
copenhagenbamboo.dk is managed by Copenhagen Bamboo ApS -
Aage Knudsens Strøg 33 - 2610 Rødovre
Copenhagenbamboo.dk uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that no one can read your information.
All prices listed in our webshop are incl. 25% VAT.
If you have any questions about items that are not on the site, please contact us.
It is possible to view previous orders on our webshop if you have previously created a user. If you do not have a user and would like an order confirmation or invoice sent to you, please contact us at kundeservice@copenhagenbamboo.dk
CHOSEN WRONG PACKING SHOP
Unfortunately, we do not have the option to change the selected parcel shop after the order has been created.
CANCELLATION OF ORDER
Unfortunately, it is not possible to cancel your order if it is already packed. However, in some cases we may be able to cancel it before. Contact customer service and we will contact our warehouse to see if this is possible. kundeservice@copenhagenbamboo.dk
CARD PAYMENT
You can pay with MobilePay, Visa, Dankort and Mastercard. No payment fees/card fees will be added.
The amount will only be charged to your card when the item is shipped.
We accept payment with Anyday.
With Anyday you can split your payment into 4. You pay 25% when the item is delivered. Then you will pay your monthly installment on the last business day of the upcoming month and three months ahead.
No fees or interest will be added to your purchase if you pay on time. If you return your purchase, the agreement with Anyday will end automatically.
With Anyday you get an account that you can use at all webshops that offer payment through Anyday.
Read the terms for Anyday here: www.anyday.io/da/terms-conditions/shopper
RESERVATION OF AMOUNT
If you pay with an international payment card, the amount is reserved immediately. The money is reserved on your card or account until:
1) we withdraw the amount when we ship the item, or
2) the money is released as agreed with your card issuer.
When canceling/canceling the purchase, the expiration period for the reservation is different depending on the card used.
If you pay with Mastercard or Visa Debit, it takes 30 days before the money is released.
If you pay with Visa Dankort, it takes between 1-3 days before the money is released.
If you pay with MobilePay, it depends on which card you paid with.
You have the option to cancel the reservation earlier by contacting our customer service and we can delete your reservation via our payment solution.
You can read more about the rules for your specific card at your card issuer.
DELIVERY
All orders placed before noon will be shipped the same day. Copenhagenbamboo.dk delivers to Denmark with DAO or GLS on all weekdays within 1-2 days. Orders that have obtained free shipping are sent with DAO.
SHIPPING PRICES
DAO
DAO Pakkeshop - 0,00 kr. for orders over 499 kr.
49,00 kr. for orders under 499 kr.
DAO - Delivery to private address 59 kr.
GLS
GLS Pakkeshop - Pick up in parcel shop 49 kr.
GLS - Delivery to private and business addresses 59 kr.
Returns from Denmark cost DKK 39 when using the enclosed return label. The price will be deducted from your return amount.
UNPICKEDPARCELS
When your package is delivered to a parcel shop, you have 7 calendar days to pick up the package before it is sent back to us. If you fail to collect a parcel from the parcel shop and it is returned to us, you will have to pay the actual costs that the carrier charges us for the return shipment. If you still want the goods, please place a new order. You pay for any delivery costs for the new order yourself.
NOT AT HOME TO PICK UP YOUR PACKAGE
It is not possible to postpone shipment of orders. If you are not at home to receive/collect packages and the package is returned uncollected, you will be charged the price of the actual return freight and freight for any new shipment if you want the package resent.
We encourage you to only shop in the webshop when you are sure that you are at home to receive the package or can get someone to pick up the package for you.
WRONG DELIVERY
Unfortunately, it happens occasionally that we pack the wrong item. If this happens to you, please contact our customer service either by sending an email to kundeservice@copenhagenbamboo.dk or calling us on tel: +45 71 99 24 66. Our phone hours are every weekday at 10-12.30.
RIGHT OF COMPLAINT
When you shop with us as a consumer, the rules of the Danish Sale of Goods Act apply to the purchase of goods.
A 2-year right of complaint is granted in accordance with the Sale of Goods Act. Our warranty applies to defects in material and/or workmanship.
The warranty does not apply to errors or damage caused by incorrect operation of the product.
Contact us before returning the product
Please send two pictures to our customer service: 1) where you can see the defect close up, 2) where you can see the entire item and the location of the defect. If your complaint is justified, this means: exchange, repair, refund or a price reduction, depending on the specific situation.
You must make a complaint within a "reasonable time" after discovering the fault. If you complain within two months after the defect is discovered,
the complaint will always be timely.
Copenhagenbamboo.dk will cover return costs to a reasonable extent if the complaint is justified. The item must always be returned in proper packaging. When you return the item, please include a detailed description of the problem.
If we assess that your complaint is justified, we will send you a free return freight letter.
Contact customer service here:
+45 71 99 24 66
kundeservice@copenhagenbamboo.dk
After you have contacted customer service at the above e-mail, we will assess whether the item should be returned to us. If so, the item will be sent to the address below:
Copenhagen Bamboo ApS
Aage Knudsens Strøg 33
2610 Rødovre
Denmark
We only accept packages that are sent directly to the address.
What is not a complaint
It is not considered a complaint if
- the fault is due to incorrect use of the item (incorrect washing or treatment) or if you "hang" in something that
causes a running fault, a hole, a crack or similar.
- defects caused by normal wear and tear or if the item has been subjected to greater physical strain than one can reasonably expect such an item to withstand.
- The packaging has been bumped in transit and this has not affected the item - unfortunately this cannot be avoided.
In some cases, we need to have the item sent to us, but in the first instance, please send us a picture of the item along with a description of the error in an email to kundeservice@copenhagenbamboo.dk. When you receive the picture, we will consider the complaint and whether we want the item sent to us. If the item is to be sent to us, we will send you a consignment note by email.
Complaints about socks
The lifespan of socks varies greatly, as many different factors come into play, but on average a pair of socks should last at least 4 months.
Thinning of socks refers to a condition where socks become thinner and less durable over time. This is due to repeated use and washing, which can result in holes, but has not yet turned into a hole. Read more about care and maintenance here.
DAMAGED PACKAGE IN TRANSIT
If you have received an item damaged in transit, we encourage you to document the extent of the damage so that we can start a case with the shipping company.
In this connection, it will be a great help if you send the following:
-
Pictures of outer packaging
-
Pictures of damage to the item
-
Pictures of the entire item
-
Picture of the shipping label
HOW DO I EXCHANGE FOR A DIFFERENT SIZE?
1. return the item that did not fit using the enclosed return label. Please note that it costs 39 kr. Once we have received the item, we will refund the amount through the payment card you used when you placed your order.
2. Place a new order for the size you want. Does the item cost more now? See the next step.
3. Send an email with your new order number to customer service and we will refund the discount. Please note that this only applies to purchases of the same model and color.
Please note that we do not refund any shipping costs on your new order.
RIGHT OF WITHDRAWAL
Consumers have a 30-day right of withdrawal on items purchased in our webshop.
The period is calculated from the day you receive the order. If you have ordered several different items in the same purchase, but they are delivered individually, the period
runs from the day you receive the last item.
Cancellation must be reported to us within 30 days of receipt by sending an email to kundeservice@copenhagenbamboo.dk or using the standard cancellation form, which you will find at the bottom of the terms and conditions.
You cannot cancel the purchase by refusing to receive the item without notifying us.
You can only return, not exchange.
Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us. It costs 39 kr to return an order using the enclosed return label, and you are liable if any damage occurs during transportation, so make sure to pack them securely.
What you need to be aware of when returning
- The seal can be broken so you can try the garment on (underwear can be tried on without your own underwear)
- The clothes may be tried on, they may not be used - that is, you can try the clothes on as you would in a store -some packages with socks are assembled with strips, be aware when you cut this that you do not cut the sock, as it may affect the right of withdrawal.
- The items must be in intact packaging. The packaging may have gotten some bumps in transit, that's ok, but we encourage you not to use the packaging as shipping packaging - always make sure to wrap your returns securely
- Always wrap your items in something else before sending them
- If you have purchased an item with multiple items in a box (e.g. 2-pack, 5-pack etc.), it is not possible to return only part of the contents - if you want a refund, all items in the box must be returned
- For example, if you have received a volume discount and only return one item, you will not receive a 100% refund on that item. This is because the volume discount you originally received will be lost on the item(s) you keep, which will therefore cost full price.
- Note: You will not be refunded the shipping costs if you cancel part of your purchase.
DETERIORATION IN VALUE
You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words, you can try the product in the same way as if you tried it in a physical store.
If the item has been tried on in addition to what is described above, we consider it to be used, which means that if you cancel the purchase, you will only receive a partial or no refund of the purchase amount, depending on the commercial value of the item, and in some cases this may mean that you can only get back the shipping costs.
To receive a full refund, you must do the same as you would in a physical store. You can test the item, but not actually use it.
We recommend that you return the item in its original packaging.
If the original packaging is missing, it may result in an impairment of the item.
REFUND OF THE PURCHASE AMOUNT
If you regret your purchase, you will get your money back. If the item is impaired, we will deduct the amount you are liable for.
If you return all items in your order, we will refund all payments received from you, including delivery costs (except for additional
delivery costs in cases where you have chosen a delivery method other than the cheapest standard delivery method we offer), within 14 days from the day we receive your notice of withdrawal.
We will refund the money using the same means of payment you used for the purchase, unless we have agreed otherwise.
We may withhold payment until we have received the item, unless you send us documentation that you have returned it.
The item is sent to:
Copenhagen Bamboo
c/o System Transport A/S
Kumlehusvej 1, port 56-58
DK-4000 Roskilde
Denmark
We only accept packages that are sent directly to the address.
Complaint options - overview and links:
If you as a consumer want to complain about your purchase, please contact us at kundeservice@copenhagenbamboo.dk.
If we do not succeed in finding a solution, you can send a complaint to:
The Danish Competition and Consumer Authority's Mediation Team for Consumer Complaints Nævnenes Hus -Toldboden 2 - 8800 Viborg
Link: https://naevneneshus.dk/
To be able to complain, the product or service you want to complain about must have cost at least DKK 1,220 and at most DKK 100,000. However, for complaints about clothes and shoes,
the price must have been at least DKK 790. It costs a fee to have the complaint processed.
If you submit a complaint here, you must provide our e-mail address: hello@bambustoej.dk
When you shop at an e-labeled webshop, you can have your case processed by the e-label free of charge - regardless of the amount. Read more here.
PRICERUNNER
As a PriceRunner member, your purchase is guaranteed up to DKK 50,000 if a problem should arise in connection with your purchase. The purchase guarantee costs
you as a consumer nothing and applies to all purchases when you shop with us.
Even if you are not already a member of PriceRunner and came to our website through them, your purchase may still be covered by the Purchase Guarantee.
All you need to do is register within an hour of your purchase. Becoming a member costs nothing and takes less than three minutes! Become a
free member on PriceRunner
If you want your purchase to be secured through the Purchase Guarantee, your order must be addressed to you personally. With the Purchase Guarantee, you
receive compensation if an item is damaged, if an item is missing on delivery, if delivery of the item fails, or if the item is incorrect or defective.
You will only be compensated for the direct financial damage you have suffered, acquisition costs and shipping costs. It does not include compensation for any other direct or indirect costs, loss of value or loss of revenue.
Visit PriceRunner for a list of non-covered categories and the final terms of the Purchase Protection Guarantee.
The Purchase Guarantee aims to give consumers shopping online greater peace of mind. We are pleased to be one of the selected stores covered by the guarantee. On the PriceRunner website, such stores are shown with the Buy Guarantee symbol next to their name.
PRIVACY POLICY
We need the following information when you shop with us: Name, address, phone number and e-mail address.
We register and disclose the personal data that is necessary to deliver the product to you.
The personal data is registered with Copenhagen Bamboo ApS and stored for five years, after which the data is deleted. We also collaborate with a number of other companies that store and process data. These companies only process data on our behalf and may not use it for their own purposes.
We only work with data processors in the EU or in countries that can provide adequate protection for your data. The data controller at copenhagenbamboo.dk is Copenhagen Bamboo ApS.
You have the right to know what information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obligated to delete your personal data if you request it. For example, if your data is no longer necessary in relation to the purpose for which we needed it.
You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: kundeservice@bambustoej.d
Standard withdrawal form
(This form is only completed and returned if the right of withdrawal is exercised
)
To:
Copenhagen Bamboo ApS
Islevdalvej 148
2610 Rødovre
e-mail: kundeservice@copenhagenbamboo.dk
I hereby notify that I wish to exercise my right of withdrawal
in connection with my purchase agreement for the following goods/services:
__________________________________________________________________________________
Ordered on: _______________________________
Received on:
_______________________________
Forbrugerens navn:
______________________________________________________________________
Forbrugerens adresse:
___________________________________________________________________
Forbrugerens underskrift:
_________________________________________
Date:
_________________
(only if the content of the form is communicated on paper)
The terms and conditions were last updated on 22.05.2025
