How long a refund takes

Short answer: From the moment the parcel is dropped off until the money is back, it usually takes ten to fourteen days. The time goes on transport, the check in the warehouse and the bank's processing, and each step has its own pace.

Three steps, each with its own time

Transport takes two to four days, the warehouse check one to three, and the bank two to five. Add them up and you land on the ten to fourteen days that are normal. This applies whether you return the men's bestsellers or anything else from the range.

Transport

Once the parcel is handed in at the parcel shop, it has to be collected, sorted and driven to the warehouse. This happens in several stages, and in busy periods it can take a little longer. You can often follow the parcel with the tracking number on the return label and see when it reaches the shop.

The check is the step you do not see

The item has to be checked for wear and faults before the refund is released. The warehouse looks at whether the tag is on, the packaging is included and the item is clean and unused. This matters most for base layers like bamboo underwear for men, where hygiene carries a lot of weight.

The bank keeps its own pace

Once the shop has issued the refund, the bank decides when the amount shows in your account. Some banks are quick, others take several working days, and weekends rarely count. The refund usually goes back to the card or payment method you used when you ordered.

Keep the receipt from the parcel shop

It is your proof that the parcel was handed in, in case it goes missing. Take a photo of it with your phone, so it does not vanish in a pocket or a drawer. Keep it until your bamboo socks and everything else in the parcel are settled.

How to make it faster

Include the return slip, write the order number clearly and only send items from one order in each parcel. The easier it is for the warehouse to see what is inside, the sooner they can approve it. A parcel without details often ends up at the back of the queue.

When it takes longer

If more than fourteen days have passed without the money arriving, first check the tracking to see whether the parcel reached the shop. If it did, write to the shop with the order number and receipt. Usually nothing is wrong, but it is good to have it confirmed.

Partial refunds

If you return only part of the order, only the returned items are refunded. If an item is worn or the tag is missing, the shop may deduct from the amount. The refund can then be smaller than expected, and the shop's message to you should explain why.

Frequently asked questions

When does the clock start

When the shop has received and checked the item. Time in transport counts towards the total wait, but not towards the shop's own handling.

What if the money does not arrive

Contact the shop with the parcel shop receipt and the order number. They can then quickly see where the parcel is and whether the refund has been sent.

Is shipping refunded too

On withdrawal, the original shipping is usually refunded. You often pay for return shipping yourself, but this is stated in the shop's terms.