How to pack a return

Short answer: Use the bag the item came in, put the return slip inside and stick the return label on the outside. Remove or cover the old label, so the parcel does not travel back to you but ends up in the warehouse.

Reuse the original bag

Shipping bags are made to be sealed twice, which is exactly enough for one return. Open the bag carefully along the edge when the parcel arrives, so you can use it again. This goes for the bag from the women's bestsellers and from every other order.

Fold the clothes neatly

Fold the clothes the way they arrived, and leave any packaging around the item in place. A neatly folded garment takes up less space, and it is easier for the warehouse to see that it is unused. Do not crumple it into the bottom of the bag just to close it.

Put the return slip inside

Without it, the shop cannot see which order the parcel belongs to. Place it on top, so it is the first thing the warehouse sees. Include it when you return a bamboo slip too, and write the order number on it if it is not already there.

Seal the bag properly

Use the second adhesive strip on the shipping bag and press it down along its full length. If the strip does not hold, run ordinary packing tape across the opening. A bag that opens in transit can lose its contents, and that makes the case much harder to sort out.

Cover the old label

Two labels on one parcel confuse the scanner at the sorting centre and can send it to the wrong place. Remove the old label, or cover it completely with the new one or with tape. Check this on the parcel with your women's bamboo socks before you drop it off.

Stick the return label on flat

The return label should sit flat and visible on the largest side of the parcel. Do not fold it over an edge or put tape across the barcode, or it cannot be scanned. If the label is printed on paper, tape it down at all four corners.

Drop off and keep the receipt

Hand the parcel in at a parcel shop or with the carrier named on the label. You get a receipt that proves the parcel was sent. Keep it until the money is back, so you have something to point to if the parcel goes missing.

When you return several items

If the items come from the same order, they can share a bag if there is room. If they come from different orders, use one bag and one return slip for each. That helps the warehouse handle the return quickly and correctly.

Frequently asked questions

What if the bag is torn

Use another bag, but write the order number on the outside. Make sure the old address cannot be seen, so the parcel is not misrouted.

Do you pay for the return label

It depends on the shop and is stated in the terms. Read them before you send the parcel, so you know what the return costs.

Where do you drop off the parcel

At a parcel shop or with the carrier named on the label. Check the name on the label before you leave home, so you go to the right place.