How to use a gift card

Short answer: The gift card is a code you enter in the discount and gift card field in the basket. The amount is taken off the total, and you pay the rest as usual. It only takes a moment once you know where the field is.

The code is in the email

The gift card arrives as an email with a code made of letters and numbers. Copy it rather than typing it, so you avoid typos that make the code fail. Take care not to include a space before or after. That applies whether you use it on popular picks for men or something else entirely.

The field is in the basket

In the basket or on the checkout page there is a field for discount codes and gift cards, and both go in the same place. Paste the code and tap apply, and the total updates. Check the total before you move on. It also works when the basket holds bamboo boxers.

The remaining balance stays

If you do not use the whole gift card, the rest stays on the code for next time. Keep the email so you can find it again, and use the same code on your next purchase. You do not need to do anything special to keep the balance. It might cover a pair of bamboo socks later.

Fill the basket before entering the code

It is easiest to add all items first and enter the code last. Then you see straight away how much the gift card covers and what, if anything, is left to pay. If you change the basket afterwards, check that the code is still there and the total is right before paying.

If the gift card does not cover everything

If the purchase is larger than the gift card, its amount is deducted and you pay the rest with a normal payment method. The basket shows both parts separately, so you can see what is missing. You only pay the difference, and the figure is clear before you confirm payment.

Keep the email somewhere safe

The code is all it takes to use the gift card, so treat it like cash. Keep the email in a folder you can find again, or note the code somewhere it will not get lost. If you received the gift card as a present, ask the giver for the email if you do not have it.

When the code does not work

First check that the code was copied in full, with no spaces or missing characters. Then look in the email for any expiry date. If it still fails, write to customer service with the code and a short description of what happens in the basket. A screenshot of the message helps find the problem faster.

A gift card as a present

If you give a gift card yourself, you let the recipient choose size and colour. That removes the guesswork about fit. Feel free to mention where the code is used and that any balance stays on it. Then they know it need not be spent at once and can choose at their own pace.

Frequently asked questions

Does a gift card expire

The date is in the email if there is one. Check it when you receive the gift card so you know how much time you have.

Can I use it more than once

Yes, the rest stays on the code. Use the same code next time, and the remaining amount is deducted.

Can I combine it with a discount code

That depends on the code. Try entering both, and the basket will show whether they work together on the same purchase.