What happens if a gift card does not cover the whole purchase

Short answer: Then the gift card amount is deducted, and you pay the rest by card or MobilePay. The basket shows both parts separately, so you can see exactly what is missing before you confirm payment.

The total is split in two

When the gift card is smaller than the purchase, the basket applies it as a part payment and shows a balance. The balance moves on to the normal payment, where you choose card or MobilePay as with any other order. You do not need to do anything special. That also applies if the basket holds popular picks from Copenhagen Bamboo.

You only pay the difference

No more is charged to the card than what is missing, and you can see the figure before you confirm. Check it and there will be no surprises afterwards. The total is clearly shown in the order summary. That also goes for a bamboo jogging suit that costs more than the gift card.

On a return the money goes back the same way

If the item is returned, the gift card part usually goes back to the code and the card part back to the card. It takes a few banking days before the amount reaches your account. Keep the gift card email so you can see the new balance. That also applies to a bamboo sweatshirt for women.

Enter the code last

Put all items in the basket first, then enter the gift card code. You see straight away how much the gift card covers and what remains to pay. If you change the basket afterwards, check that the code is still there and that the balance matches what you expect.

Read the summary before confirming

On the checkout page, the gift card amount and the balance each have their own line. Take a moment to see that both figures make sense. If the balance is higher than expected, the code may not have been applied. Go back and tap apply again before you continue to payment.

Shipping counts towards the total

If the order has a shipping charge, it is part of the total that the gift card is deducted from. So the balance can be slightly higher than the sum of the items alone. Look at the total at the bottom, not just the item lines, so you know exactly what is left to pay.

When the gift card is used up

If the purchase uses the whole gift card, the balance is zero afterwards and the code cannot be used again. You need not keep the email for that reason, but it helps if you later return something. Then you can see how the amount was originally split between gift card and card.

If something looks wrong

If the gift card does not appear in the summary, or the balance is not what you expect, stop before paying. Write to customer service with the gift card code, the order contents and a screenshot of the basket. Then it can be sorted out before anything is charged, and you avoid a later correction.

Frequently asked questions

Can I use two gift cards

That depends on the setup. Try entering both codes, and the basket will show whether both are deducted.

Do I see the balance before paying

Yes, the basket shows it clearly. The gift card part and the balance each have their own line before you confirm payment.

What happens with a partial return

The amount is split the same way as at purchase. The gift card part goes back to the code and the card part to the card.