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How to use your order number with customer service
Short answer: The order number is the key to your order when you contact customer service. Find it in the order confi...
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What to write in your first email to customer service
Short answer: A good first email to customer service is short and holds what they need in order to help you without a...
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The parcel is opened, but the order seems incomplete
Short answer: If you have opened the parcel and think something is missing, the first step is to pause and check. Com...
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Why an order can arrive in two parcels
Short answer: If you ordered several items at once, they may be sent in two parcels, because the items are not always...
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How to follow your parcel with a tracking link
Short answer: A tracking link shows where your parcel is on its way and when it is expected. You find it in the email...
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What to bring when you collect from a parcel shop
Short answer: You usually need photo ID, and a message or code showing the parcel is yours. Take your phone too, so y...
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You are at work when the courier rings the bell
Short answer: If you are at work when the courier arrives, the parcel is usually left somewhere else, or the courier ...
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Parcel shop or home delivery, which suits you
Short answer: Home delivery suits you best if someone is usually home, or you can have the parcel left at the door. A...
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When your husband does not know his underwear size
Short answer: If your husband does not know his size, start with a pair of underwear he already wears and likes. The ...
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When your wife buys underwear for you
Short answer: If your wife is buying underwear for you, the easiest thing is to give her a pair you already wear and ...
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Measure yourself on bare skin or over clothes
Short answer: The most accurate measurement comes from bare skin or over very thin, close fitting clothes. Thick laye...
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How tight the tape measure should sit when you measure yourself
Short answer: The tape measure should rest against your body without pressing into the skin. You should be able to br...
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