service
How to update your address
Short answer: Update the address in your account before your next purchase, and write to customer service if an order...
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What to do if tracking stands still
Short answer: Give it a day first, as time often passes between two scans. If tracking stands still for more than two...
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How to follow a shipment
Short answer: You receive a tracking number by email when the parcel is sent, and you enter it with the carrier. From...
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What an order confirmation contains
Short answer: An order confirmation contains the order number, the item lines with size and colour, the price, shippi...
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Why a discount code can be refused
Short answer: Most often because it has expired, because the basket does not meet the requirement, or because the ite...
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How to use a discount code
Short answer: The code goes in the discount code field in the basket or on the checkout page, and you tap apply. The ...
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What happens if a gift card does not cover the whole purchase
Short answer: Then the gift card amount is deducted, and you pay the rest by card or MobilePay. The basket shows both...
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How to use a gift card
Short answer: The gift card is a code you enter in the discount and gift card field in the basket. The amount is take...
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When to call rather than write
Short answer: Call when something is urgent and can still be changed, and write when the case needs photos or documen...
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What to have ready before you write
Short answer: Order number, the item name and a short description of what you want. With those three things a case ca...
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Photos that help a case along
Short answer: Take three photos: the whole item, a close-up of the problem and the care label. Those three cover almo...
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How to describe a problem briefly
Short answer: Write what happened, when it happened and what you would like. Three sentences and a photo solve most c...
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