service
What is not a fault but wear
Short answer: Pilling, thin elbows, a faded colour and tired elastic are wear, not faults. They come from wearing and...
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Warranty claims, what is covered
Short answer: A claim covers faults that were there from the start, not wear from use. In Denmark the right to claim ...
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What to do about a fault in a seam
Short answer: Take a photo of the seam, note how long you have had the item, and write to the shop. A stitching fault...
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How long a refund takes
Short answer: From the moment the parcel is dropped off until the money is back, it usually takes ten to fourteen day...
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How to pack a return
Short answer: Use the bag the item came in, put the return slip inside and stick the return label on the outside. Rem...
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What has to go in a return shipment
Short answer: The item, the original packaging, the tag and the return slip all need to go in. If anything is missing...
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How to exchange for another size
Short answer: Most shops treat an exchange as a return plus a new order. Order the right size straight away and send ...
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When an order can no longer be changed
Short answer: An order can no longer be changed once it has been picked in the warehouse. That usually happens within...
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How to change an order after placing it
Short answer: Write to the shop straight away and give your order number. If your message reaches the order before it...
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What to do if you received the wrong item
Short answer: Take a photo of the item and the packing slip, and write to the shop straight away. Do not use the item...
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What to do if an item is missing
Short answer: First check whether the order was split into two shipments. If not, contact the shop with your order nu...
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What to do if the parcel does not arrive
Short answer: Check the tracking first, then the parcel shop and finally the neighbours. If the parcel is still missi...
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